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At The Trunk Door, we take pride in delivering high-quality products, but if you are not completely satisfied with your purchase, we are here to help.
Returns
The product will only be returned if the delivered product is damaged. You can initiate a return within 7 days of receiving your product. The item must be unused, in its original condition, and with all original packaging and tags intact. Certain items such as personalized or final sale products may not be eligible for returns.
Return Process
To start a return, please email us at thetrunkdoor@gmail.com with your order details and reason for the return. Our team will guide you through the process and provide a return shipping address. Please note, that return shipping charges are the responsibility of the customer.
Refunds
Once your returned item is received and inspected, we will notify you via email. If the return is approved, the refund will be processed to your original method of payment within 5-7 business days. Please allow additional time for the funds to reflect in your account, depending on your bank or card issuer.
Exchanges
If you wish to exchange a product for a different size or style, please contact us at thetrunkdoor@gmail.com. We will do our best to accommodate your request based on product availability.
Damaged or Defective Products
If you receive a damaged or defective item, please reach out to us immediately with photos of the defect, and we will arrange for a replacement or refund.
